No Boundaries Sport Privacy Policy

1. Who we are and what this policy covers

No Boundaries Sport ("No Boundaries Sport," "we," "us," or "our") is a cycling, running, and hiking retailer based in South Florida. This Privacy Policy explains how we collect, use, share, and protect personal information when you:

• Visit or shop at www.electrotado.shop (our "Online Store")
• Shop at any of our physical retail locations (our "Stores")
• Contact us by phone, email, text message, chat, or social media
• Join our rewards program, newsletter, or create a shopping account
• Take part in our surveys, contests, events, or promotions

By using our Online Store or shopping in our Stores, you agree to the practices described in this policy.

2. Information we collect

We collect only the information we need to serve you, process your purchases, and run our business.

Information you give us directly

• Contact details: name, email address, phone number, and billing and shipping addresses
• Account and rewards details: login credentials, purchase history, and rewards activity
• Payment details: card information entered at checkout online or at our registers. Card data is handled by our payment processors; we do not store full card numbers.
• Communications: messages you send us by email, phone, text, website chat, or social media
• Optional details: demographic information such as age range or gender, or survey and contest responses. Providing these is never required.

Information we collect in our Stores

• Purchase, return, exchange, and special-order records tied to your name, phone number, or email when you give them at checkout
• Identification shown to us when required to verify a payment, process a return, or complete a special order
• Video from security cameras used in our Stores for safety and loss prevention

Information collected automatically online

• Device and browser type, IP address, and approximate location
• Pages viewed, products browsed, items added to your cart, and how you reached our site
• Information gathered through cookies and similar technologies (see Section 5)

Information from other sources

We may receive information from delivery and marketplace partners when you order from us through their platforms, and from advertising and social media partners in aggregated or limited form.

3. How we use your information

We use personal information to:

• Process, ship, and deliver your orders, including in-store pickup and special orders
• Handle returns, exchanges, warranty claims, and repairs
• Respond to your questions and provide customer service
• Run your shopping account and rewards program
• Send order confirmations, shipping updates, and service messages by email or text
• Send promotions and news by email or text, if you have agreed to receive them
• Improve our website, product selection, and store experience
• Prevent fraud, protect our customers and staff, and keep our Stores safe
• Meet our legal, tax, and accounting obligations

4. How we share your information

We do not sell or rent your personal information. We share it only as needed to run our business:

• Service providers: our e-commerce and point-of-sale platform, payment processors, shipping carriers, email and text-messaging providers, website chat tools, and IT support. They may use your information only to provide services to us.
• Delivery and marketplace partners: when you order from us through a third-party delivery app or marketplace, we share what is needed to fill that order.
• Advertising and analytics partners: we share aggregated or de-identified information, and information collected through cookies as described in Section 5.
• Legal and safety reasons: when required by law, or to protect the rights, property, or safety of our customers, staff, or business.
• Business transfers: if our business is sold or merged, customer information may transfer to the new owner under this policy.

Mobile information, including phone numbers and text-messaging opt-in consent, is never shared with third parties or affiliates for their own marketing purposes.

5. Cookies, analytics, and advertising

Our Online Store uses cookies and similar technologies to keep you signed in, remember your cart, understand how visitors use the site, and show you relevant ads.

• Essential cookies make the site work, such as checkout and account login.
• Analytics cookies help us understand site traffic and improve the shopping experience.
• Advertising cookies let our advertising partners, such as Google and Meta, show you our ads on other sites and measure whether those ads lead to visits or purchases, including visits to our Stores.

You can block or delete cookies in your browser settings, and you can opt out of personalized ads through Google's Ad Settings or the Digital Advertising Alliance at optout.aboutads.info. Blocking essential cookies may stop parts of the site from working.

6. Email and text message (SMS) communications

We communicate with customers by email and text message in English and Spanish. There are two kinds of messages, and you control each one.

Service messages

When you place an order, schedule a service, make a special order, or contact us, we may email or text you about it: order confirmations, shipping and pickup notices, repair or special-order status, receipts, and replies to your questions. These messages are part of serving you and are not marketing.

Marketing messages

With your permission, we may send you sales, new arrivals, events, rewards updates, and other promotions.

• Email: you may receive marketing emails if you sign up for our newsletter, create an account, join our rewards program, or buy from us. Every marketing email includes an unsubscribe link.
• Text messages: we send marketing texts only to customers who have given express consent, for example by checking a box online, texting a keyword, or agreeing in one of our Stores. Consent to receive marketing texts is never a condition of any purchase.

Text message terms

• Message frequency varies.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to stop receiving text messages. We will send one message confirming that you have opted out.
• Reply HELP for help, or contact us using the details in Section 10.
• Carriers are not liable for delayed or undelivered messages.

How we protect your contact information

• We use trusted email and text-messaging providers that may use your information only to deliver our messages.
• We do not sell, rent, or share your phone number or text-messaging consent with third parties or affiliates for their marketing purposes.
• Opting out of marketing does not stop service messages about an order or request you have placed with us.
• You can also opt out by emailing care@electrotado.shop or asking any Store team member.

7. Your choices and rights

At any time, you can contact us to:

• See what personal information we have about you
• Correct or update inaccurate information
• Ask us to delete your information, unless we must keep it for legal, tax, warranty, or fraud-prevention reasons
• Opt out of marketing emails or text messages
• Close your shopping account or leave our rewards program
• Share any concern about how we use your information

To make a request, use the contact details in Section 10. We may ask you to confirm your identity before acting on it, and we will respond within a reasonable time.

8. How we protect and keep your information

We protect your information online and in our Stores.

• Payment information is encrypted and sent over a secure HTTPS connection. Look for the lock icon or "https" in your browser's address bar.
• Card payments online and at our registers are handled by PCI-compliant payment processors.
• Only team members who need your information to do their job, such as billing or customer service, can access it.
• Systems and records that hold personal information are kept in secure environments.

No method of transmission or storage is 100% secure, but we work to protect your information and fix issues quickly.

We keep personal information only as long as needed for the purposes in this policy, including warranty, return, tax, and legal requirements. Security camera footage is kept for a limited time and then recorded over, unless needed for an investigation.

9. Children, other websites, and marketplaces

Children's privacy. Our Online Store is not directed to children under 13, and we do not knowingly collect personal information from them online. If you believe a child has given us information, contact us and we will delete it.

Links to other websites. Our site links to other websites, including brand partners and social media. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

Marketplaces and delivery apps. When you buy our products through a third-party marketplace or delivery app, that platform's privacy policy also applies to the information you give it.

Surveys and contests. Taking part is always voluntary. We use contact details to notify winners and deliver prizes, and survey answers to improve our products and service.

10. Changes to this policy and how to contact us

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. For significant changes, we may also notify you by email or on our website.

If you have questions, want to make a request, or feel we are not following this policy, contact us:

• Email: care@electrotado.shop
• General inquiries: info@electrotado.shop
• Phone: +1 (305) 456-5534
• In person: any No Boundaries Sport Store